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Reservations are handled in accordance with Austrian Hotel Contracting Guidelines, excepted cancellation guidelines:
- In case of cancelling 61 days before your arrival, there are no cancellation fees.
- In case of cancelling your booking 1 until 60 days before your arrival, you have to pay 90% of the sum of your booking as cancellation fee.
- In
case of cancelling your booking on the day of your arrival, you have to
pay 100% of the sum of your booking as cancellation fee. This also
comes into effect if you do not show up.
We strongly recommend protecting your reservations by buying holiday cancellation insurance.
Protection of your personal data is a priority for us. We process your information solely in accordance with EU and Austrian privacy laws (DSGVO, TKG 2003).
If you share personally identifiable data with us either by our website or email, this will only be used for correspondence or for the purposes which you intended. We assure you that your personally identifiable information will not be shared with third parties, other than if statutes requires us to do so.
The data you have provided will only be stored for a maximum of 3 years or until such point as the purpose for which it was shared has been achieved. Insofar as the law requires that data be stored for a specific period of time, we will comply with such legal provisions. Should you no longer agree to our storing your personally identifiable data, pursuant to your request we will delete such data. If your personal data has changed in the meantime, we will correct that data based upon the information you provide us.